Peter Ellis
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Thousands of Wellingtonians
could be missing out on compensation they are entitled to, says a Garry Wakefield Associates mailed the
leaflets to homes in The firm was unlikely to repeat
the mail-out in He expected a further 2000
replies from Wakefield Associates was offering
to help secure lump-sum payments and future payments of up to $61.68 a week
in return for 30 per cent of a backdated payment and all the first quarterly
payment by ACC. Unsuccessful claimants would not be charged. The leaflet said people who had
visited a doctor for any injury or accident or who had lodged a claim with
ACC could be entitled to backdated lump-sum payments. Mr Wakefield said the response
showed that ACC case managers did not fully inform clients of their
entitlements. "I think people are saying
that they are extremely unhappy with the system and the way in which they
have been treated." Accident Compensation Minister
Murray McCully said case managers were committed to ensuring full information
was available to claimants. A recent survey showed 77 per cent of claimants
rated their experience dealing with the ACC as satisfactory or very
satisfactory. Mr McCully said he had called
for an urgent report on the Council of Trade Unions
vice-president Ross Wilson said yesterday that ACC was acting increasingly
like an insurance company, in preparation for privatisation of accident
insurance from July 1. “People aren't aware of what
their entitlements are, and that is a trend that will be accentuated by the
privatisation process," Mr Wilson said. "ACC claimants can
reasonably expect that private insurance companies are going to contest
claims, deny entitlements and fail to give people the information necessary
to enable them to get entitlements." |